Best free live customer support chat tools

Article about Best free live customer support chat tools

Published by

Jul 28, 2021

You can interact with the visitors on your website if you install a live customer support chat. It is a small and lightweight feature that can be added by simply adding a few new code lines to your website. TawkTo is a widely popular free live chat solution, while Messagely is a freemium service that I recommend to serious businesses.

Freemium Service: Messagely

The service is appropriately priced based on its features, which makes it especially suitable for smallbusinesses. It can engage with a far larger audience and can also use chatbots to automate customer engagement.

It is a very powerful tool to block specific IP addresses, gather emails, track visitors, show a welcome message to visitors, allow team interactions and collaborations, etc. Since it can block specific IP addresses, it can also be used for customer audience targeting.

Alternative: TawkTo

The service is completely free, and you can use it on any website you own. The live chat widget from TawkTo will have a small attribution if you do not pay to have it removed. The cost, should you want to do that, is only USD 15 per month.

Aside from that, it offers the most basic options that one can expect. It does not have automated engagement features, but you can hire agents to talk to your customers through the live chat feature. It is a service that costs USD 1.00 per hour.

Free vs. Paid: Live Chat Solution

Free solutions are great for starting, and they’re similarly great when your website is not a serious business for you.

However, it is better to use a paid service for a platform you are serious about. Paid services are responsible for giving you a better experience.

 


Articles authored by  Tony singh

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