The insurance customer you once knew has changed, and they’re not coming back. Experiencing a pandemic, witnessing the ease that digitalization provides and increasing emerging risks means that customers’ expectations have evolved, so what can carriers do to ensure they’re not left behind?
Anna Foat, Director Design Literacy, SunLife Financial
Cari Watson, SVP Marketing Client Experience, Westland Insurance
Mark Hardy, VP Direct Life & Health, TD Insurance
Moderator: Christopher Frankland, CEO, Insurtech360
We will hear about:
One size does not fit all: Deliver highly personalized products by considering customers’ unique needs and ingraining personalization in your underwriting
Digital is the future: Leverage the influx of technology around you to provide effortless online applications, enhance customer self-service and maintain seamless communication
Data informed decisions: Adopt a data-driven approach to create actionable insights that will inform decisions and streamline the user journey
